HavenLoomer Store Terms of Service

Last Updated: July 16, 2026

These Terms of Service govern every interaction you have with HavenLoomer Store, whether through our website, our mobile application, our delivery services, our pickup services, or any other feature or offering we make available.

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Acceptance of Terms

Your access to or use of any service offered by HavenLoomer Store constitutes your agreement to abide by these Terms of Service together with every applicable federal, state, and local statute and regulation. Should you disagree with any portion of these Terms, you must refrain from using all HavenLoomer Store services and offerings. Where you access our services on behalf of a company or other legal entity, you confirm that you hold the authority to bind that entity to these Terms.

Use of the Website

You agree to use HavenLoomer Store's services exclusively for lawful, personal, non-commercial purposes unless HavenLoomer Store has granted you written authorization to do otherwise. The following conduct is prohibited:

• Breaching any governing statute or regulation, including consumer protection and product safety requirements
• Sending unsolicited advertising, promotional content, or spam through our platform
• Seeking unauthorized entry to our systems, customer accounts, or inventory records
• Posing as any individual or organization, including HavenLoomer Store personnel or fellow customers
• Deploying automated scripts, scrapers, or bots to harvest pricing, inventory, or user information from our platform
• Submitting fraudulent, excessive, or malicious orders, including orders placed without any genuine intent to receive the goods
• Offering HavenLoomer Store products for resale or commercial gain absent our explicit written consent

Product Information and Pricing

HavenLoomer Store works diligently to keep product descriptions, prices, specifications, and availability information accurate and current. Should an error arise concerning product details, pricing, or availability, HavenLoomer Store may correct that error and cancel any order placed on the basis of the inaccurate information, at no cost to you. For goods that carry natural variation — such as handmade items or products made from natural materials — minor differences in dimensions, weight, or appearance compared with the listed specifications may occur. Product details and warnings are furnished for reference purposes only, and HavenLoomer Store cannot warrant that products are free from cross-contamination during processing or packaging. Product availability may differ depending on your delivery zone, pickup location, and chosen time slot.

Orders and Payment

Every order is contingent upon product availability and acceptance by HavenLoomer Store. HavenLoomer Store may decline or cancel any order at its sole discretion, including orders that appear fraudulent, breach these Terms, or cannot be fulfilled because of stock shortages. Unless otherwise agreed in writing, full payment must be received before an order is dispatched or made available for pickup. Minimum order values and delivery fees may apply depending on your delivery zone and selected time slot. For age-restricted products (including alcohol, tobacco, and vaping products where legally permitted), you must meet the legal age requirement for purchasing such items in your jurisdiction, and valid government-issued identification will be required at delivery or pickup. Should an item in your order be unavailable, HavenLoomer Store will notify you before dispatch and may propose a suitable substitute or refund the unavailable item, unless you have opted out of substitutions at checkout.

Intellectual Property

All content appearing on HavenLoomer Store's platforms — including text, images, logos, software, private label product packaging, and the "HavenLoomer Store" name and branding — belongs exclusively to HavenLoomer Store and is safeguarded by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any HavenLoomer Store content without our express written permission. User-generated content (including product reviews, photos, and comments) that you submit to our platforms may be used by HavenLoomer Store for marketing, promotional, or operational purposes, in accordance with our Privacy Policy.

User Responsibilities

You are responsible for safeguarding the confidentiality of your account credentials and for every activity carried out under your account. You must promptly notify HavenLoomer Store of any unauthorized account use or other security breach. You are likewise responsible for supplying accurate, current contact, delivery, and payment information when placing orders, and for ensuring that any special instructions, eligibility requirements, or product-specific conditions you provide are truthful and complete. Where you place an order on behalf of a third party, you alone are responsible for confirming that the third party satisfies all legal eligibility requirements for the purchased products, including age restrictions for restricted goods.

Limitation of Liability

To the maximum extent permitted by law, HavenLoomer Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, products, or services, including but not limited to damages for incidental loss or delivery delays. HavenLoomer Store's total aggregate liability to you for any claim arising from a single transaction shall not exceed the total amount you paid for the products or services in question. HavenLoomer Store bears no liability for service failures or delays caused by circumstances beyond our reasonable control, including but not limited to supply chain disruptions, severe weather, public health emergencies, or third-party carrier delays.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of HavenLoomer Store's services shall first be submitted to HavenLoomer Store's customer support team for informal resolution. If the dispute cannot be resolved informally within 30 days, it shall be resolved through binding arbitration administered by a recognized arbitration provider in New York, NY, in accordance with the provider's commercial arbitration rules. The award of the arbitrator shall be final and binding on the parties, and may be entered in any court of competent jurisdiction.

Changes to These Terms

HavenLoomer Store may update, modify, or replace any portion of these Terms at any time at its sole discretion. Where material changes are made to these Terms, HavenLoomer Store will provide at least 30 days' advance notice by email to the address associated with your account, or through a prominent notice on our website. Your continued use of our services after the effective date of any revised Terms constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using HavenLoomer Store's services prior to the effective date of the changes.